Please
NOTE!
Some classes, or tutorials
linked here may have expired or no longer be offered. Please check at each
site, for the latest updates and offerings.
As websites often come
and go, some urls listed here may have changed or been removed from their
servers.
You have a couple of
options to try before giving up on finding a particular resource.
Use the wayback maching
at http://www.archive.org - place
the exact url in the wayback machine search box, the machine will find
any archived versions of the page that are available.
Also try going to the
base url, and doing a search, if the site offers a site search.
I have often been successful
finding lost content by doing searches using Google,
on a unique phrase or
combination of phrase and author of a webpage
that isn't available
from a certain url.
Many times it is moved
to another directory, on the website's host server.
Example:
when you see a url that
is long such as:
www.sitename.edu/directory1/directory2/anotherone/pagename.html
you can try searching
"pagename.html" and combine it with the "school name"
or page name/title on
page, to see if it was moved to directory4
The American Library
Association's new library website design, has made many of the links that
are on my site, as well as many others, had to ALA pages, now leading to
"page not found" messages.
And their search engine
is less than desirable, if you should have a problem,
finding information on
their site that you need for training, please contact them (the webmaster
team).
Here are some ALA page
links of interest:
PDF documents
Is Your Training successful
http://www.ala.org/ala/clenert/newsletter/0902.pdf
Online Staff Training
http://www.ala.org/ala/clenert/newsletter/0602.pdf
Library & Information
Technology Association
http://www.ala.org/ala/lita/litahome.htm
ALCTS
http://www.ala.org/ala/alcts/ALCTS.htm
AASL online continuing
education opportunities for school library media professionals.
http://www.ala.org/ala/aasl/aasleducation/onlinecontinuing/onlinecontinuing.htm
LIBRARY STAFF TRAINING AND DEVELOPMENT
RESOURCES
Visit WebJunction.org
Excerpt quoted from website:
WebJunction is an online
community where library staff meet to share ideas,
solve problems, take
online courses.
http://www.webjunction.org/do/Home
Staff today are assuming
New
Roles in Libraries
it is important that
we each: Receive the "Training" and "Support" to Aquire the Necessary Skills
these New Jobs require.
This page lists some of
the resources that may be useful for your development on the job.
Some courses may be available
to anyone, some require fees, some may only be available to
members of certain groups
or organizations.
Others may just be useful
for you to view online and learn on your own, at your own pace.
If you have a computer
at home, and an internet connection, you may decide to study different
areas of library work,
on your own. Sometimes we may find an area that we were unfamiliar with
and learn more and perhaps
decide to pursue further education or training in a particular area of
library work. It is also
helpful to learn more about what co-workers do, and learn some of the lingo,
and procedures, etc.
I realize that for some
- learning on your own, from home, may not be appropriate
and/or possible. But
if your own workplace does not provide continuing education opportunities,
please consider these
links and resources for your own training and development.
Related Notes:
See the online educational
links for Library Technicians degree programs, as well
as online MLS degree
program links on the library jobs & more page(s).
http://www.librarysupportstaff.com/libjobs.html#schools
I also list on the Online
Learning sites pages, many links for Free or
inexpensive learning
web sites for computer technology, software and much more.
Books to consider purchasing
for future programming:
Staffing
for Results A Guide to Working Smarter
ISBN: 0838908268
| June 2002
Mayo, Diane and Jeanne
Goodrich for the Public Library Association
Chapter 6: PDF document
"Act
on What You Learn"
You've done your workload
analysis and have all the statistics you need. What's next? You need to
put all that data to use in improving productivity and reallocating staff,
and making changes that might be scary to some staff.
Chapter 6 is the how-to-communicate
and how to implement necessary changes chapter.
Coaching in the Library:
A Management Strategy for Achieving Excellence
Metz, Ruth
Chapter 2: PDF
"The
Effective Coach"
In this chapter you will
learn the charactistics of an effective library coach, including "Listening
to Understand," "Being Observant and Discerning," and "Giving Feedback
Effectively."
Teaching
Technology: A How-To-Do-It Manual for Librarians
By D. Scott Brandt
1-55570-426-3 . 2002
**Designed
for Librarians who are going to teach technology to "patrons", but useful
for helping your
staff
understand technology as well. Design & Hold instruction for "staff",
before trying it out on the patrons.
Interesting reading:
Read this Report of the
ALA LSSIRT - 2000
Final Report from the
ALA SSIRT Task Force on
Access to Continuing
Education & Training Opportunities, March 2000.
**PDF File**
www.ala.org/ssirt/conteduc.pdf
Read: ALA-APA Certification
Task Force
Certification of Library
Technical Assistants
www.ala-apa.org/certtflta.html
Also on the COLT resource
website
American Library Association
Committee on Education
Task Force for Review
of the Criteria for
Programs to Prepare Library
Technical Assistants / 1999
colt.ucr.edu/alaedu.html
See: A Position Paper
on Skill Certification for Library/Media Support Staff
From the Council on Library/Media
Technicians
colt.ucr.edu/coltcert.html
Skills for new Information
Professionals:
The SKIP Project (A United
Kingdom project - data from 1997-98)
www.ukoln.ac.uk/services/elib/papers/other/skip/finalpt2.html
Very interesting data
compiled:
2.5 The Changing Roles
of Paraprofessional Staff and Library Assistants
2.6 Skills issues for
paraprofessionals and library assistants
2.7 Training issues for
Paraprofessionals and Library Assistants
Training comes in all
sizes, availabilty,
and costs.
You can take responsibility
for your own education.
If you want to Learn,
Grow and Enjoy your job more fully:
Seek support from other
staffers
through Listservs,
Local Associations & Support Staff organizations
etc.
Promote & Suggest
ideas for Local Workshops and Conferences
and use the ONLINE links
found here
and from your own Online
experiences.
Also consider putting
your own ONLINE Tutorials together
and share with us all
The more Library staffs
know, the more they know!!
Interesting reading
Staff Training &
Development Programs in the Library Environment
Completed by Angie L.
Gerrard
**note this is an archived
version of the page**
www.slis.ualberta.ca/cap00/alg1/staff.htm
Power Point Presentation
Designing a Library Staff
Training Program
Rosalind Tedford
www.wfu.edu/Library/presentations/stafftraining/stafftraining.ppt
Interesting article by
Roy Tennant
The Virtual Library Foundation:
Staff Training and Support
escholarship.cdlib.org/rtennant/ITAL.html
Other online articles:
Implementing
Weekly Issue Desk Staff Training Sessions
at the Library and Learning
Centre,
University of Bath
IT
Staff Training: A Program for a Rising Tide of Change
Abstract excerpt from
website
This paper (PDF
file) describes a program at the University of New Mexico
managed by the Computer
and Information Resources Technology
organization to improve
staff ability to manage rapid technological change,
bring new people quickly
up to speed, and reduce and manage training costs.
The program is assisting
staff confronting these challenges by dedicating staff t
o training coordination,
developing cross-team standards, and supporting a variety of training methods.
www.educause.edu/ir/library/pdf/CMR9720.pdf
Federal Computer Week
online articles
E-Learning aimed at Librarians
www.fcw.com/geb/articles/2002/0923/web-learn-09-24-02.asp
Maryland libraries using
online training
www.fcw.com/geb/articles/2002/0520/web-lib-05-24-02.asp
E-learning no quick study
Inadequate funding and
technology are common problems
www.fcw.com/fcw/articles/2002/0422/mgt-learn-04-22-02.asp
SPEC Kit 224
Staff
Training and Development
June 1997
Example online of a University's
Library Staff Training
and Development Committee: Policy and Functions Statement
www.library.sfsu.edu/general/lam/lam2.8.html
Book to consider for purchase,
for your Library's own reference:
Staff
Development: A Practical Guide
ISBN: 0838908012
Publisher: American Library
Association
Pub. Date: April 2001
Please email me if you
have links to add!
mary@librarysupportstaff.com
-
New
or Current Course/training offerings
-
General
Sources for Staff Training
-
Articles/Presentions
to read
-
Call Number
Training
-
Internet
& Digital Literacy Training
-
Customer
Service Training
-
Dealing
with Problem Patrons
-
Free Online
Courses for self development business skills
-
Book Suggestions
for Training & Staff Development
-
Library Supervision
Resources
- Managing "Student" Employees
-
Miscellaneous
Resources
-
Reference
& Reference Interview Training
-
Library Job
Competencies
-
Library Job
Descriptions
Library
& Information Science Journals(Check TOC's for training info articles
online)
Related webpages for
staff FYI :
Funding
your Library Education (*find me the $$)
Strategic
Planning Resources
Outsourcing
in Libraries, Tech Services, Time
Clock Software options;
Popular
listservs to subscribe to, Creating your own list or Library Newsletter;
Library
Signage, Marketing Libraries
School
Library Resources
Take Free Online Personality
& Career Interest Tests
4personaltest.html
Visit LibraryU
and see how the Illinois
Library System is using WebCT, to create online free courses for patrons
and librarians.
www.libraryu.org/
New Mexico State University
Library
Notable Library Instruction
Sites: Teaching Tips & Tutorials
http://lib.nmsu.edu/instruction/librarians_sites.htm
Links for Librarians
who are teaching, Library Users: Information Literacy,
but useful for showing
Library Staff best practices
and how to's using the
internet for doing research, and more.
LIS Continuing Education
via the Internet
The winter roster of LIS
continuing education workshops delivered wholly via the Internet is now
available from the University at Buffalo, NY library school.
A
computer with Internet access and a Web browser are all that's needed to
access these self-paced instructional modules, accessible 24 hours a day,
7days a week during the posting period.
New workshops have been
added covering serials cataloging, proposing & surviving new library
technologies,
XML, and constructing
database driven web sites.
All workshop topics:
Cataloging:
*Sleuthing Serials: Serials
Cataloging in Reverse
Computers
- Networking:
*Basic Networking &
Operating Systems for Librarians
*Proposing & Surviving
New Library Technologies
Government
Information/Documents:
*Documents Jump Start
*Legislative Research
*Regulations
Public
Libraries: Readers' Services:
*Genre Fiction in Public
Libraries
*Readers' Advisory Services
Web
Design - Internet Technologies:
*Constructing Usable,
Accessible Web sites from Scratch
*Introduction to XML
*Designing and Constructing
Database Driven Web Sites
Full descriptions of workshops
can be accessed from
http://informatics.buffalo.edu/faculty/robinson/ce/descriptions.htm.
Course modules are posted
on the Web and accessed via a password sent by E-mail to registrants. Participants
proceed at their own pace through course modules accessible 24 hours a
day, 7 days a week during the posting period.
Questions and assignments
are fielded by the instructor via a Web Bulletin Board or by E-mail (the
Sleuthing Serials workshop also has optional Blackboard Virtual Classroom
sessions).
These
non-credit courses do not require enrollment at the University at Buffalo
and will not appear on university transcripts. They accrue Continuing Education
credits BB CEUs.
For more information contact
Judith Robinson, Department of Library and
Information Studies,
School of Informatics, 534 Baldy Hall, Buffalo, NY
14260-1020; (716) 645?2412
ext. 1166; FAX (716) 645-3775; E-mail:
lisrobin@buffalo.edu;
http://informatics.buffalo.edu/faculty/Robinson/index.htm
National Medical Association
(NMA) NLM Database Training
Excerpt quoted from website
http://www.sis.nlm.nih.gov/outreach/outreachnma.html
The NMA, at the national
and regional levels, has collaborated with the NLM to conduct online database
training at the six NMA regional meetings held each year. The objective
of this project is to improve the ability of NMA's members to use NLM's
resources to 1) remain current in their area of specialty, 2) conduct medical
research, 3) involve their patients in clinical trials, and 4) provide
consumer level information to their patients. NLM staff and contractors
will conduct training at these meetings.
The National Medical Association
is on the web at: http://www.nmanet.org
See also:
National Training Center
and Clearinghouse
http://nnlm.gov/mar/online/
ASSOCIATION OF RESEARCH
LIBRARIES - ARL
Excerpts quoted from
individual websites
ARL/OLMS Online Lyceum
web-based courses in
Please note: All online workshops
are capped at 30 participants.
Find out more at the
ARL site www.arl.org
DIALOG -
User
Guides
User Guides provide a
wealth of information to all users on the features
and functionality of
the various product interfaces.
Online Courses
http://training.dialog.com/onlinecourses/
Free Training
Free Practice Searching
Use the free ONTAP (Online
Training and Practice) databases
to practice your searches
and hone your skills without incurring an online charge.
http://training.dialog.com/sem_info/ontap_pw.html
Take a look at this innovative
program:
LibQUAL+
Excerpts quoted from
website:
LibQUAL+(TM) is a research
and development project undertaken by ARL
in collaboration with Texas A&M University as one of the ARL New
Measures Initiatives. The project is defining and measuring library
service quality across institutions and creating useful quality assessment
tools for libraries.
http://www.libqual.org/
The ARL New Measures
Initiative projects are emerging from the ARL Statistics and Measurement
Program. They seek to develop innovative ways for libraries to describe
their contributions to their institutions. LibQUAL+(TM) has financial support
from the U.S. Department of Education's Fund for the Improvement of Postsecondary
Education (FIPSE) through September 2003.
http://www.libqual.org/
See latest events &
training opportunities
www.libqual.org/Events/index.cfm
Read online
ARL Bimonthly Report
223
August 2002
Service
Quality Evaluation Academy Is a Success
ARL Online Lyceum Course
Calendar - these are for Fee course offerings
www.arl.org/training/lyceumcal.html
Online "Collection Development"
Course:
Excerpt quoted from website:
Arizona Libraries
www.dlapr.lib.az.us/cdt/index.htm
Collection Development
Training (CDT) provides practical training in how to perform collection
development activities in public libraries. Each activity is presented
as a separate section with links to helpful Internet sites, lists of books
and articles for further reading, and definitions of key terms. While this
training may be useful to librarians in a variety of libraries, this site
is intended primarily for librarians and other library staff working in
Arizona's small and rural public libraries. CDT is sponsored by the Arizona
State Library, Archives and Public Records.
FUNDAMENTALS OF ACQUISITIONS
A four week Web-based
course
Excerpt Quoted from the
site:
http://www.ala.org/alcts/now/foa_register.html
The Fundamentals of Acquisitions
focuses on what you need to know
about the basics of acquiring
monographs and serials: goals and methods;
financial management
of materials budgets; and
relationships among acquisitions
librarians, library booksellers,
subscription agents,
and publishers.
Participants will receive
a broad overview of the operations involved in
acquiring materials after
the selection decision is made.
Class segments are geared
to cover issues of interest to staff in all types of libraries.
Course cost: $95
http://www.ala.org/alcts/
Online Learning from OCLC
Institute
MindLeaders
Information technology
is a part of everyone's job... now.
No matter where you work
in the library.
Add new skills, and add
new value to your library.
MindLeaders'
catalog of more than 600 online technical courses
delivers what you need,
when you need it, at home or at work.
Course "Groups" - *Note*:
prices are for the courses within each "group":
End
User Desktop Computing - $ 55 for 1 year access - all courses
Technical
General - $110 for 1 yr access - all courses
Technical
MCSE $110 for 1 yr access - all courses
Technical
Web Development $110 for 1 yr access - all courses
Current
Awareness
Application of New Technologies
in Libraries
The K.U. Leuven Central
Library distributes a weekly list
of journal articles references
pertaining to the application
of new technologies in libraries.
http://lib.ua.ac.be/WGLIB/ATTEND/
Here is a FREE online
resource that Library Staff will find useful:
Libraries for All! How
to start & run a basic library.
by Laura Wendell, c.
1998
Find it at:
www.rtpnet.org/wlp/publications/lfa/1cover.htm
This is a useful article
to print out,
to help train staff that
might need to assist a patron:
How to help someone use
a computer, by Phil Agre
dlis.gseis.ucla.edu/people/pagre/how-to-help.html
Find other articles by
Phil Agre posted in The National Observer
(some "oldies" but goodies
can be found)
dlis.gseis.ucla.edu/people/pagre/tno.html
Staff
Training - Resources on the Net
So! You Want
to be a Library Technician
Library
Tools.Com...for training Library Staff
STAFF TRAINING
- Online
Some
may require fees, or that you belong to a certain orgainzation.
Some
may also be tutorials available for anyone to view online.
Print
out useful tutorials and file in 3 ring notebooks for you to use for future
on the job reference.
I Created a NEW
Page for:
Reference Training
& Reference Interview Resources Online
(Note: LibrarySupportStaff.com
sites
Listing
of Internet "Reference" Resources)
See too:
School
Library 101 A learning experience for new libraryemployees
I have resource links
for School Library librarians and staff - see 4schools.html
Webpages
101 - learn how to make a simple webpage
I have resources for
website creators too, see webpubhelp.html
Core
Competencies for Library Staff
from Rochester, NY Public
Libraries
For More Resources on
Library Staff Competencies
See these
pages of LibrarySupportStaff.com
OCLC is beginning to develop
online training
Check out their current
course offerings:
http://www.oclc.org/institute/elearning/
and
www.oclc.org/institute/elearning/other_elearning.htm
Course available online
for Catalogers:
Cataloging Internet Resources
using MARC21 and AACR2
www.oclc.org/institute/elearning/oll/CIRuMA/index.htm
Distance Education Opportunity
Fundamentals
of Acquisitions
(4 week webbased
course)
Designed for librarians
and paraprofessionals new to acquisitions,
Class segments are geared
to cover issues of interest to staff in all types of libraries.
this Web-based course
from ALCTS covers the following five topics:
Goals of Aquisitions Services
Methods and Basic Functions
of Acquisitions
Vendors
Ethics
Budget/Finance and Accounting
Instructors are Trisha
L. Davis and Carol P. Diedrichs of Ohio State University.
Course Format:
The course is composed
of self-paced modules with facilitated interaction
led by the instructors.
It has predetermined start and end dates and
includes interaction
with the instructors and your classmates.
It also uses e-mail,
and a course bulletin board to facilitate class participation.
Contact Hours:
8 hours
Cost: $95
For more information:
www.ala.org/alcts/
This information was
found (about the course) on the course listing on
this website: Technical
Trends
library.umsmed.edu/ttrends/tt-15-3.html
Which lists other online
conferences, and courses for
Library Technical Services
Staffs.
Also see the online publications
& resources of ALCTS
The Association for Library
Collections & Technical Services
www.ala.org/ala/alcts/
The Association of Research
Libraries
This info is copied from
ARL/OLMS Online Lyceum website:
www.arl.org/training/lyceum.html
The ARL Online Lyceum
is the distance learning component of OLMS. The Lyceum is a collaborative
partnership between the Association of Research Libraries' Office of Leadership
and Management Services and Southern Illinois University Carbondale, Library
Affairs, and its purpose is to provide--via web-based learning--affordable
and innovative professional development opportunities that support academic
and research libraries by actively assisting them to optimize and refine
staff talents and skills. Online Lyceum courses address challenges currently
faced by staff in libraries, information technology, and higher education.
http://www.arl.org/olms/olms_cal.html
Check out the North Suburban
Library System (Chicago area) Online
Continuing Ed Courses
all require a fee.
See also the Chicago
Library System Online training opportunities:
Such as "Making
Tracks to a Dynamic Library Website"
*Note** if you are interested
in creating Library Websites and /or
resources see:
the 4libwebmasters.html
page
A few Examples of other
Library Training Programs
for Paraprofessionals/or Library staffs
Note: Some of these may
not be Internet Based Training
but they will provide
information about the Programs.
**See also Related Links**
Not exactly "training"
From a Houston Texas
- Library Information Services Website
http://it.springbranchisd.com/sbisd_library/default.htm
Library
Staff Issues Links
Leadership
Collaboration & Technology Links
Collection
Development Links/Resources
** Online Learning from
OCLC Institute
MindLeaders
Information technology
is a part of everyone's job... now.
No matter where you work
in the library.
Add new skills, and add
new value to your library.
MindLeaders'
catalog of more than 600 online technical courses
delivers what you need,
when you need it, at home or at work.
Course "Groups" - *Note*:
prices are for the courses within each "group":
End
User Desktop Computing - $ 55 for 1 year access - all courses
Technical
General - $110 for 1 yr access - all courses
Technical
MCSE $110 for 1 yr access - all courses
Technical
Web Development $110 for 1 yr access - all courses
See training tools/services
available from SOLINET
www.solinet.net
Especially in area of
"Preservation"
-
Documents/Publications to download
See too:
Excerpt quoted from SOLINET
site
NEW! Paraprofessional
Certification Online: SOLINET and Lexington (KY) Community College partner
in offering online coursework at Kentucky in-state tuition rate. If you
are employed as a library paraprofessional or are preparing for a paraprofessional
job in a SOLINET member library, this may be just what you're looking for!
http://www.solinet.net/
Library Staff Training
Resources - Public Services
Put together for Univ.
of Arizona LIS Class (1997)
**this is a web archived
link**
www.sir.arizona.edu/sp97/560/web/StaffTrng/g10main.html
From Australia
Professional Development
| Public Library Staff Training - Resources
www.slq.qld.gov.au/publib/profdev/stafftrain.htm
From the United Kingdom
Public Library Networking
: UKOLN Presentations
www.ukoln.ac.uk/public/present/
SMCOE School Library
Staff Online Training
Online Library Training
contains a series of lessons on
various tasks required
of those working in school libraries--
certificated, paraprofessional,
and volunteer.
Visit the Keeping Up Pages
Quoted from site:
staff.philau.edu/bells/keepup/
The Keeping Up Web Page
is designed to help library and information science professionals develop
and maintain a program of self-guided professional development. This service
is targeted to individuals working in higher education, but some of the
resources will be applicable to the needs of library professionals in other
sectors.
Staff & Patron Computer
training article - lists basic competencies for computer literacy
"Computer training for
Staff & Patrons:
A Comprehensive Academic
Model"
Computers
in Libraries Jan 98
-
IFLA Paper Presented:
Enhancing
the skills of school library staff
to cater for individual
student needs.
-
St. Thomas LibrariesLibrary
Education And Resource kNowledge (LEARN)
LEARN is an ongoing library
staff education and development program,
focusing primarily on
the use of technology and electronic
information resources
in library work.
LEARN consists of 4 main
components:
-
Library World.co.uk : STAFF
TRAINING & DEVELOPMENT: Tips
for library staff at all levels
-
National Archives and Records
Administration Staff Training
and Management Information
-
Videos produced and available
in the United Kingdom
(**Note**this listing
is from a Library in Ireland)
Audiovisual
Library Staff Training Aids
See the resource links
(some are PDF and/or Power Point) & documents for training in
various library vendors
on Rose-Net (Ireland)
http://www.rose-net.co.ir/supp/training.htm
Examples of courses available:
Biosis (on Silverplatter)
| Dialog | Elsevier | OUP (Oxford University Press)
Complete
listing
See the resource links,
articles, etc. on Techsoup.org the
Technology Place for nonprofits
for "technology" training
Quoted from the site:
Training
A good rule of thumb
is that only 30% of your technology spending should go to hardware and
software, and a full 70% should go to training and support. Training is
essential to an effective use of technology in your organization; without
it staff will waste substantial time and money. It should be an integral
part of your technology plan, and of your budget. There are many training
options open to nonprofits, including a wide range of classes, customized
individual and group training, as well as do-it-yourself books, videos
and CDs.
http://www.techsoup.org/articles.cfm?topicid=9&topic=Training&cg=nav&sg=content_topic9
**Related** see my page
for ideas on how to create your own online training, presentations, and
education
for patrons or staff:
onlineteach.html
part of my section on
"Teaching Information Literacy and Bibliographic
Instruction Links"
STAFF WEBS
examples of Libraries
that have their own sites
specific for
Library Staff training, development & communication
California
Preservation Clearinghouse
Staff
Training Resources & Events
Staff
training can be developed inhouse and focused on the
specific
needs of a library or institution.
There
are a number of resources included at this web site to
assist
with your training efforts.
In
addition, the web provides access to training programs developed
by
professional organizations, networks, and other institutions.
The
web sites may be of assistance as you
explore
staff development and training programs in the areas
of
library and archives preservation.
Training
Tools for Library Preservation
Services to Libraries
Staff Training
Materials
http://www.library.ca.gov/html/libser13.html
Staff of various California
libraries and governmental agencies,
as well as training specialists
may borrow a variety of staff training videos
and films from either
of two Materials Resource Centers,
established by the State
Library using federal
Library Services and
Construction Act funds.
Related information
for staff to know:
Read these Online Surveys
about Library Services
they will help your library
staff understand how/why other Libraries
charge for services,
etc.
Which in turn demonstrates
Customer service traits and
policies from various
libraries. The more your staff understands
"WHY" certain things
are done in your Library - the better they will
be serving your customer
base. Just as a Informed Consumer is a Better Consumer,
an Informed &
Competent Staff creates a Customer Friendly
and a more approachable
stafff.
Fast facts for : Charging
for computer printouts (see related**)
http://fastfacts.nslsilus.org/surveys/pff220sum_1.asp
Fast Facts for : Charging
for Interlibrary Loans
http://fastfacts.nslsilus.org/surveys/pff276sum_1.asp
Fast Facts for: Internet
usage policies in Libraries
http://fastfacts.nslsilus.org/surveys/pff332sum_1.asp
Past Fast Facts
surveys include "staffing issues"
Example:
Flexible Scheduling
in the Library
http://fastfacts.nslsilus.org/surveys/pff337sum_1.asp
See all surveys
http://fastfacts.nslsilus.org/archives.asp
Note: this quoted from
NSLS
Fast Facts
Fast Facts is a North
Suburban Library System online resource.
Member libraries suggests
library-related topics and issues and
NSLS immediately generates
online surveys for member libraries to complete.
Topics have ranged from
Coffee Shops to Filtering to Health Insurance.
At present, only public
libraries participate in Fast Facts surveys.
Upcoming
Fast Facts Surveys **Note I copied and
placed this notice 5/6/2002
so upcoming surveys may not be current!
348 - R-rated Videos
Scheduled for:
5/7/02
Compiled: 5/9/02
349 - Tuition Reimbursement
Scheduled for:
5/10/02
Compiled: 5/12/02
350 - Delinquent Patrons
& Lost/Stolen Cards lists
Scheduled for:
5/13/02
Compiled: 5/15/02
351 - Security Systems
Scheduled for:
5/16/02
Compiled: 5/18/02
352 - Employee Performance
Reviews
Scheduled for:
5/20/02
Compiled: 5/22/02
353 - Vending Machines
Scheduled for:
5/23/02
Compiled: 5/27/02
Also
related to issues about: charging users fees for services see:
Which
has an effect on Customer Service
**Remember
to advise/train staff on how to present
the
reasoning for charging/or not charging "fees" for Library Services-
Keep
explanations to the patron/customer, short & simple**
Have
printouts available for all patrons
for
all services and any associated fees.
ALA
statement regarding:
Economic
Barriers to
Information
Access:
An
Interpretation of the Library Bill of Rights
and
read this online article/paper
Wake
Up & Sell the Coffee
http://web.syr.edu/~sagallag/WakeUp.html
Income
Generation in Libraries
http://www.emeraldinsight.com/librarylink/management/dec01.htm
"Perspectives
concerning user fees in public libraries"
Egholm,
C. and Jochumsen, H. ,
Library
Management; Vol. 21 No. 6, pp 298-306. (2000)
Articles/Papers/Presentations
to read online:
"Keeping
Your Staff Well-Fed (aka Well-Trained)"
North
Carolina Serials Conference Presentation
The
William and Ida Friday Continuing Education Center
Chapel
Hill, NC -- March 6th, 2001.
http://www.wfu.edu/Library/presentations/ncserials2001/
STAFF
TRAINING AND DEVELOPMENT PROGRAMS IN THE LIBRARY ENVIRONMENT
Completed by Angie L.
Gerrard
For LIS 600 - Capping
Exercise - March 2000
The Role of In-Service
Training...
http://www.unisa.ac.za/library2/afdeling/tdienste/hella.html
Staff
development as a component of organizational renewal.
Beckett S, Wetherbee
L.
Texas Libr J 1999 Spring;75(1):24-27.
http://www.txla.org/pubs/pubs.html
ORGANIZATIONAL LEARNING
AKA TRAINING
http://alexia.lis.uiuc.edu/~lis405/learning/405webpg.html
Designing a Library Staff
Technology Training Program
Presentation Given at
the
North Carolina Community
College
Learning Resource Center
Association Conference
Sheraton Capital Center,
Raleigh, North Carolina
March 15th, 2001
http://www.wfu.edu/Library/presentations/stafftraining/
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of Page
Call
Number Training
LC
EASY
http://www.librarytools.com/
Boston
Public Library
Understanding
Call Numbers
Guides
to the Library
Another site with it's
own explanation of LC call numbers:
Understanding Call Numbers
To be able to efficiently
read Library of Congress (LC) call numbers is quite a skill.
This tutorial was created
to help library users uncover the mysteries of call number reading.
http://geography.miningco.com/library/congress/blhowto.htm?pid=2820&cob=home
Understanding Call Numbers
http://wwwlib.qut.edu.au/services/usered/newsys/callnumbers.html
and
http://www.denison.edu/ohio5/infolit/c2libnav/libnav2.htm
LC
Classifications (example from a: University Library)
Reading
Library of Congress Call Numbers
Finding
a Library of Congress Call Number
Voyager Training : Cataloguing
Call
Number Format
Learning
SuDocs Call Numbers
an interactive tutorial
designed by
Becky Fox, Library Assistant
4/Supervisor
(JavaScript by Louis
Villafranca, Library Assistant 1)
Michigan State University
Government Documents Library
Order/Purchase this software
tutorial:
ShelveIt
$89 - per copy or $249 unlimited Site License
ShelveIt! is a computerized
tutorial designed
to teach basic knowledge
and skills
of shelving books.
It covers Library of
Congress, Dewey Decimal,
National Library of Medicine,
or Superintendent of
Documents (GPO) classification.
You can select which
classification
scheme to learn.
ShelveIt! provides practice
sorting
virtual books on a virtual
shelf.
It is an ideal tool for
training
library assistants, library
volunteers,
and library science students.
Dewey
Decimal Classification -- Training Manual
"Do We" - Really Know
Dewey? : (Thinkquest winning site)
http://tqjunior.thinkquest.org/5002/
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of Page
Miscellaneous
Resources for training library staff in Library Technologies
(Note - additional links
on these topics may be found throughout LibrarySupportStaff.com)
OCLC Support
& Training Resources
Internet
Library for Librarians
A comprehensive Web database
designed to provide
a one-stop shopping center
for librarians to
locate Internet resources
related to their profession
LibrarySupportStaff.com's
:
Resource
Links for Teaching / Bibliographic Instruction & Information
Literacy
includes links to How
to create Online Instruction Courses, & Presentations
Lists many online training
resources and tutorial links.
Training
Catalogers in the Electronic Era
Essential Elements Of
A Training Program For Entry-Level Professional Catalogers
For Educators/Teachers
Staff Development (may not be Library related)
A Library
of Information for Educators
This library contains
articles that originally appeared in one of the
NSDC publications --
Results, Tools for Schools or the Journal of Staff Development.
To Top of Page
Training for Internet
and Digital Literacy
"Digital literacy is the
ability to understand
and use information in
multiple formats
and from a wide range
of formats.."
Laura Larsson
Read her
Digital
Literacy Checklist
See How YOU measure up!
The Virtual Library Foundation:
Staff
Training and Support
Digital-literacy.com
A
Primer on Digital Literacy
Adapted from the book
Digital Literacy by Paul Gilster (John Wiley & Sons, 1997)
Interesting
reading:
this Online
Article
from the July
2000 issue of "Computer User"
"Master
the Right Web Skills"
Read what
is "hot" in todays job Market
Critical Thinking
in an Online World
Debra Jones
| Internet Librarian
Cabrillo College,
Aptos, CA
http://www.library.ucsb.edu/untangle/jones.html
LITA's Tool
Kit for Expert Web Searchers
Need to brush up on your
Search Engine skills
- Read this
May 2000 "Searcher" article
about using
Specialized
Search Engines..For Specific "Search Requests".
Training for Public Library
Staff
Netskills
has
provided a range of internet and web related training courses
for the past five years
training over 15,000 individuals.
Many of those attending
this training have been staff from the library sector.
Learn Webpage design and
Website Management Skills
for Personal
Sites and for
Libraries
Book Title:
Teaching
the internet to library staff and users:
11 ready to
run workshops that work
by William
D Hollands - revised and adapted by Phil Bradley
Remember for Technological/Computer
Literacy - I have many resource links for
FREE
tutorials and resources - also includes guides and
resources for Internet
Search techniques
Slide Presention Online
Can Libraries Compete?
Technology Trends and E-Business
http://www.sls.lib.il.us/infotech/presentations/tech_trends_briefing/index.htm
MORE
Miscellaneous
Learning: (Excerpts quoted from individual websites)
AccuNet/AP Multimedia
Archive USER GUIDE - Print out for using and navigating this
Archive
The AccuNet/AP Multimedia
Archive is an electronic library containing the Associated Press' current
year's photo report and a selection of images from their vast negative
and print library dating from the 1840s.
http://ap.accuweather.com/apphoto/index_userguide_general.html
OVID Documentation
Get the Most Out of Ovid
http://www.ovid.com/site/help/index.jsp?top=28
Whether you’re a first-time
Ovid customer or an experienced user,
Ovid’s training and help
options can make using Ovid products smooth and efficient.
PUBMED
"PubMed Tutorial", the
Web-based learning program that will show you
how to search PubMed®,
the National Library of Medicine's (NLM™) journal literature search system.
http://www.nlm.nih.gov/bsd/pubmed_tutorial/m1001.html
SOLINET E-cademy: Web-Based
Training
In order to meet the
changing training needs in the Southeast,
SOLINET continues to
develop its new Web-based training program
http://www.solinet.net/workshops/workshop_templ.cfm?doc_id=728
Using the RDN Virtual
Training Suite in library information skills training
Ideas and training materials
from LSE library that might be adapted for use by other library and information
workers who provide information skills training for large numbers of students.
http://www.vts.rdn.ac.uk/case_studies/cs_lib_infoskills.html
To Top of
Page
Customer Service in Libraries
and Other Videos for
Training Staff, or for
your
Staff Development Programs
Customer Service Videos:
The American Library Association
has addressed
the specific issues of customer
service for libraries
in five videos.
Some of these videos
may be ordered from the
Library
Video Network Catalog
These short, informative
presentations demonstrate
techniques that your
staff can adopt and use
in daily interactions
with patrons.
The videos will liven
up any staff meeting.
Controlling the Confrontation:
Arch Lustberg on Effective
Communication Techniques
In this 43-minute presentation
Arch Lustberg demonstrates
how to communicate effectively
with patrons.
Instead of reacting to a
situation,
he demonstrates the communication
techniques
that allow the librarian
to control a situation
and thus avoid confrontation.
Customer Friendly Libraries
in a High Tech Age
This 25-minute videotape
illustrates
how to help the community
to learn new technology,
while we are still learning
it ourselves.
Does This Completely
Answer Your Question?
By demonstrating the four-step
process in conducting
a reference interview,
this 16-minute video contrasts
the correct method
of conducting a reference
interview with the incorrect
way to determine a customer’s
needs.
Is the Customer Always
Right?
There are situations where
the answer is no,
when the librarian cannot
fulfill
a patron’s request.
This 23-minute videotape
illustrates a technique that
allows the librarian to
say no to a patron,
and still provide good customer
service.
Total Quality Management
Libraries
Using the principles of
TQM,
this 25-minuite video illustrates
how libraries can deliver
quality
service to patrons.
See too, this video library
Corporate America's Favorite
Customer Service Video Training Library!
http://ww2.telephonedoctor.com/video.asp
Remember: to see related
resources Reference Interview training
To top
of Page
Article:
Assessment of Customer
Service in Academic Health Care Libraries (ACSAHL):
an instrument for measuring
customer service.
Crossno JE, Berkins B,
Gotcher N, Hill JL, McConoughey M, Walters M.
Bull
Med Libr Assoc 2001 Apr;89(2):170-6.
Excerpt of Article:
Use
of focus groups in a library's strategic planning process
J Med Libr Assoc. 2002
January; 90 (1): 2002
TRAINING STAFF IN THE
USE OF THE RESULTS
The Focus Group Project
Team recognized that they would have
to train library staff
regarding
the nature of the focus
group data and regarding
appropriate responses
to the data.
Our experience showed
that staff's eagerness to comply immediately with
patrons' wishes expressed
during the focus group sessions would be
much greater than if
these same wishes emerged out of a
quantitative research
study.
The narrative approach
used in reporting qualitative data and
the incorporation of
direct quotes seemed to impart more
of the character and
personality of the participants.
While the staff's responsiveness
to our patrons' requests was laudatory,
their ready acceptance
of the focus group report had a downside.
They were eager to act
upon even the most incidental suggestions,
forgetting that comments
might represent the opinion of only a single individual.
Therefore, we had to
educate staff to concentrate on major findings
that could be verified
by other evidence or to pursue additional
research to verify minor
findings rather than respond to isolated patron suggestions.
The focus group findings
were simply one data set, which was intended
to be combined with other
gathered information for the purpose of developing
a new strategic plan.
We did not conduct the focus groups
to ascertain patron satisfaction
or dissatisfaction with specific operations,
resources, or services
Read full text to article:
Use
of focus groups in a library's strategic planning process
To top
of Page
Interesting
Note from a Conference - gives good tips
on Handling Problem Patrons
DEALING WITH DIFFICULT
PATRONS WAS LAMA FOCUS AT ILA 2000
fp.uni.edu/valente/public/newsl1.html
**Please Note: Above
link is only available through the Wayback
Machine**
LAMA’s guest speaker at
ILA 2000 in Ames was Mark R. Willis
author of Dealing
with Difficult People in the Library (Chicago: ALA, 1999).
Willis is the Public Information
Officer, Dayton & Montgomery County Library, Dayton, Ohio.
Willis headlined the Pre-conference
LAMA co-sponsored with the Iowa Library Trustees Association
on the many types of problem
patrons who frequent our libraries and how to most effectively work with
them.
In a humorous and highly
entertaining way, Willis related the most important factors
in dealing effectively with
difficult library patrons:
-
Listen
effectively and use good communication skills to figure out the problem.
-
Gain
control of the situation by first gaining control of ourselves.
-
Simple
techniques like using a voice that is progressively softer than the patron’s
can often diffuse anger.
-
Keep
your sense of humor; don’t take angry comments or bizarre behavior personally.
-
Make
customers happy when you can reasonably do so.
-
If
you don’t have the authority to meet a reasonable request, pass it on to
upper management.
-
Make
sure staff work together effectively to avert or make the best of bad situations.
-
The
safety of staff and patrons always comes ahead of heroic measures to protect
property
-
Leave
the potentially dangerous situations to the police and security officers.
Read full report (link
only available using Wayback Machine
archived copy)
fp.uni.edu/valente/public/newsl1.html
Book title to consider
for purchase for your own Library's reference:
Helping
the Difficult Library Patron:
New Approaches to Examining
and Resolving a Long-Standing and Ongoing Problem
Kwasi Sarkodie-Mensah
(Editor)
ISBN: 0789017318
Publisher: Haworth Press
Pub. Date: July 2002
PLEASE NOTE
Remember if you should
ever find a link (linking from this site or any other)
that is no longer available
at the past url.
You may want to try these
2 options, to try and access the former content of the pages.
Use the Wayback Machine
at www.archive.org.
Copy and paste or type
in the exact URL (no spelling errors or incorrect entries) of the URL
as you last saw it, or
have bookmarked or as it appeared on the webpage you linked from
and put in the address
box of the Wayback Machine.
If the page was archived,
you will be presented with dated versions
of the individual page.
Choose, from the versions till you find
the content you were
looking for.
The
Wayback Machine
Another option if you
are trying to access a page from the results of a Google
Search
and receive an error
or are told the page is no longer available
Go back to search results
and click on the "cached" version of the page
|