Back to>>> Resources on this site re: workplace relationships

• Positive Co-worker relationships page 1
• Page 3 - More articles/websites re: Workplace relationships
• Conflict Management at work
• See too: article links re: Coping with Bad Managers or Bosses

• Trust, Respect & Fairness
• Open Communications
• Rewards & Recognition
• Learning & Development
• Teamwork & Involvement
• Work/Life Balance

Don't forget to visit the Winning Workplaces "Library"
The Winning Workplaces Library is designed to give you the most recent information
on best workplace practices. Here you'll find research studies, 
books, articles, and links to relevant Web sites.
http://www.winningworkplaces.org/library/index.php

See also the Winning Workplaces toolkits available ($9.50 each)
Winning Workplaces Tool Kits are step-by-step, easy-to-follow guides 
to implementing programs that will help you create a winning workplace. 
http://www.winningworkplaces.org/toolkits/index.php
 

It is important that we stop what we are doing, and "listen", when a co-worker or supervisor seeks our attention. If the timing is not good for you to really "listen", explain the situation, and tell the person you want to make time for the discussion so that is not hurried, and that concerns of the employee are important. And then be sure to keep your appointment to meet and listen to what the co-worker has to say.

PDF Document:
From Employees University
"On Being a Good Listener"
http://tinyurl.com/hv07

Trust at work:

Building Workplace Trust
Excerpt quoted from this website:
http://www.magellanassist.com/guest/hw/hw_workforcetrust.asp
Trust is considered a cornerstone of most relationships: between partners, parents and children, a company and its employees, even co-workers.

Trust can’t be negotiated, tacked onto a paycheck, stored in a locker or perched on a desk. But lack of trust in a workforce can increase stress, reduce effectiveness and cause turnover.

These tips to build trust on the job can also apply in other interpersonal situations:

    * Listen in ways that show you respect others and that you value their ideas, even if – and especially when – you don’t agree.
    * Communicate openly and honestly without distorting information.
    * When you’re excited about something, tell why it’s important to you.
    * Keep your promises and commitments.
    * Share feelings as well as hard facts.
    * Don’t jump to conclusions without checking the facts.
    * Demonstrate that you are working for others’ interests, as well as your own.
    * Be consistent about the messages you send so people know where you stand.
    * View all the alternatives before making a decision.
    * Be open to new ideas but don’t dismiss what’s worked before.
    * Be accountable for your work. If you realize you’re missing the mark, avoid blaming others        or making excuses. 

Visit TDG International - Creators of the SWEET Workplace
Excerpt quoted from website:
What is a SWEET WorkplaceTM?

A SWEET WorkplaceTM   is one in which you reap the benefits from a Supportive Workforce that is Engaged, Enthusiastic and Trusting. 
Stress is reduced and productivity gains are usually  remarkable. 
It is achieved by a process we call Re-engagementTM
Read more at:
http://www.sweetwork.com/index.htm
 

Articles to read online:

Workplace Trust Dependent on Cultural, Business Changes
By: Scott Cytron
Sept. 24, 2001 (SmartPros) -- How well do you think employees trust their supervisors, managers, senior management and even chief executive officers?
http://www.smartpros.com/x29815.xml

 Working on Trust |  by: Saraswathi B.T.
http://www.people-one.com/hub/growyourcareer/growyourcareer-trust.asp

Do You Trust your Boss?
By Mary Petersen, B.Ed.
Excerpts quoted from website:
One of the most valued characteristics in any person is Trust. Most people will agree that trust is a key ingredient in a marriage or relationship. The same holds true in a workplace. Managers who have the attitude that "the employee is only here for the pay cheque" have to rethink. Yes, a pay cheque attracts people to the job, but it is not the key ingredient that will retain them. One of the key ingredients is Trust.

"..when you lose wealth, you lose nothing; when you lose health, 
you lose something; but when you lose integrity, you lose everything."
J.W. McLean (So You Want to be the Boss?) 
http://www.albertapork.com/producers/whjournal/summer2002/article4-1.htm

Do you trust me?
Excerpt quote:
It is now a decade since Professor Benjamin Schneider of the University of Maryland (and co-author of 'Winning the Service Game') showed that there is a direct relationship between customer satisfaction and staff satisfaction.
Read entire article:
http://www.serviceexcellence.co.uk/greatplace.shtm

WORKPLACE TRUST IN DECLINE, ACCORDING TO SURVEY FINDING
http://www.ibew1613.org/library/notrust.html

PDF file / paper online
Coworker Trust: A Social Lubricant for Positive Workplace 
Attitudes and Perceptions of Support
[PDF - you'll need adobe acrobat reader to open]
http://tinyurl.com/hut4

The role of trust in organizational settings.
Dirks, K. T. & Ferrin, D. L. (2001). 
Organization Science V. 12  450-467
*PDF File*
See other articles to download along same theme
http://www.olin.wustl.edu/faculty/dirks/

Respect
Helps build success in workplace
Sat, Feb 15, 2003
http://www.winnipegfreepress.com/careers/bowes/story/892538p-1060270c.html

The School Improvement KnowledgeBase
Developed by the 
Region VII Comprehensive Center & Northrop Grumman Information Technology
Excerpt quoted from website
Resource documents provided for:
Step 6: Activity 1: Task 2: Building a Trusting Environment

Guideline:  Trust is the foundation for effective personal interaction. Achieving school improvement requires trust between school administrators, teachers, students and parents. Creating the climate for trust starts with District Superintendents and School Principals. The resources provided raise the subject of trust as a critical issue in school improvement and offers guidance for building trust.
http://www.helpforschools.com/sikb/Step6_A1_T2.shtml
 

Article citations:
"Codes of Conduct, Trust, Innovation, Commitment and Productivity: A Strategic-Cultural Perspective."
Brooks, Leonard J.   Global Focus 12 (20) (Summer): 1-12  2000.

“How the Packaging of Decision Explanations Affects Perceptions of Trustworthiness.”
Elsbach, Kimberly D.  Academy of Management Journal 43 (1) (Feb.): 80-89  2000. 

"The Role of Trust in Creating Effective Alliances: A Managerial Perspective." 
Volery, Thierry, and Stan Mensik.   Journal of Business Ethics 17 (9-10) (July): 987-994  1998. 
 

Quote from A Great Place to Work Institute
"In a great workplace, trust manifests itself in every relationship. Managers believe that employees want to be productive, encouraging them to participate in the business. Employees are enthusiastic and passionate about their work and the company's mission. In a high-trust environment, people cooperate and collaborate, leading to positive workplace interactions, higher profits, and greater productivity."
Visit:
http://www.greatplacetowork.com/gptw/index.php

Building Trust: A Manager's Guide for Business Success
(A Fifty-Minute Series Book)
by Authors: Mary Shurtleff
Released: 1998
ISBN: 1560525142 

Trust and Betrayal in the WorkPlace
Building Effective Relationships in Your Organization
Dennis S. Reina, Ph.D. and Michelle L. Reina, Ph.D.
ISBN: 1576750701 | Publisher: Berrett-Koehler Pub  c. 1999

Driving Fear Out of the Workplace:
Creating the High-Trust, High-Performance Organization
Kathleen D. Ryan, Daniel K. Oestreich
Jossey-Bass, 1998
Copyright (c) 1998 by Jossey-Bass Inc. 
Read Summary preview

No Fear Management: Rebuilding Trust, Performance,
and
Commitment in the New American WorkPlace

The Leader's Guide: 15 Essential Skills

Free booklet from NIOSH:
"Stress At Work"
Excerpt quoted from website
As part of its mandate, NIOSH is directed by Congress to study the psychological aspects of occupational safety and health, including stress at work. NIOSH works in collaboration with industry, labor, and universities to better understand the stress of modern work, the effects of stress on worker safety and health, and ways to reduce stress in the workplace
http://www.cdc.gov/niosh/stresswk.html

*related from NIOSH - VIOLENCE IN THE WORKPLACE Fact Sheet
June 1997

Are you Stressed at Work???
Find some HUMOR in Your Jobs!
Laughter is the Best Medicine!

Quotations for the day: 

Things turn out best for people who make
the best of the way things turn out.
-Anon. 

If you're too busy to help
those around you succeed,
You're too busy.
Bob Moawad
And
There is NO Traffic Jam
Going the "Extra Mile"
Business Axiom

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To Contact, Me ~ Mary Niederlander
via e-mail, write to: mary@librarysupportstaff.com